I have called the help desk just three to four times over the past two years. Every time, my problem has been resolved within a few minutes, the tech is very personable and friendly, and it’s left me with this thought: If I have a computer problem and can’t figure it out, call the help desk, because I know that I am wasting time by not doing so. The problem will still exist, and I am still frustrated. As soon as I want it fixed, I call the help desk and I get it fixed. You guys do an awesome job.