We rely heavily on our Cisco phone systems and IT network. In the past we had one person managing all our IT needs, we needed a whole company to support our voice and data network.

We were having Internet speed and performance issues as well as server issues that were not getting resolved. Our need for a new managed service provider was inevitable.

I have called the help desk just three to four times over the past two years. Every time, my problem has been resolved within a few minutes, the tech is very personable and friendly, and it’s left me with this thought: If I have a computer problem and can’t figure it out, call the help desk, because I know that I am wasting time by not doing so. The problem will still exist, and I am still frustrated. As soon as I want it fixed, I call the help desk and I get it fixed. You guys do an awesome job.

Having worked with TNS for several years now, I would gladly recommend their IT support services to anyone…they are a very flexible and professional company. When they say they will do something they will do it, and always follow up with a call to see if everything is okay. They deal with all our third party suppliers so that we get a resolution as fast as possible.

Our team relies heavily on IT to deliver the excellent levels of customer service we need to maintain. We needed an email solution that was reliable and easy to use – TNS helped us to migrate to a new system quickly and simply, and it’s great to know they are at the end of the phone whenever we need them.